Terms of Service

Effective date: June 30, 2026 · Imperium is operated by Radical Edge Solutions (“RES,” “we,” “us”).

These terms govern use of the Imperium platform and this website (together, the “Service”). By using the Service, you agree to them. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” means that organization. Enterprise customers may have a signed agreement with us; where it conflicts with these terms, the signed agreement controls.

1. The Service

Imperium is an agency management platform for Medicare distribution organizations — contracting, hierarchy, ready-to-sell visibility, compliance, and book-of-business workflows. Features vary by plan and configuration. We may improve or modify the Service over time.

2. Accounts & Access

• Accounts are provisioned to your organization; keep credentials confidential and use available security features (two-factor authentication, passkeys).
• You are responsible for activity under your accounts and for maintaining accurate user roles and permissions for your organization.
• Access is limited to legitimate business use by authorized users.

3. Your Data

As between you and RES, you own the business records your organization submits to the Service (“Customer Data”). You grant us the rights needed to host, process, secure, back up, and display Customer Data to your authorized users, and to use aggregate, de-identified data to operate and improve the Service. You are responsible for having the rights and consents required to submit Customer Data, including beneficiary information, and for its accuracy.

4. PHI & Compliance

The Service provides HIPAA-aligned safeguards (role-based access, PHI masking, audit logging). Where required, the parties will enter into an appropriate agreement covering PHI. You remain responsible for your own regulatory obligations — including CMS, carrier, and state requirements applicable to your business — and for using the Service in a manner consistent with them. The Service supports compliance workflows; it does not constitute legal or compliance advice.

5. Acceptable Use

• No unauthorized access, probing, or interference with the Service or its security controls.
• No use of another user's credentials, or attempts to view data outside your authorized scope.
• No unlawful, infringing, or deceptive activity; no submitting data you lack rights to submit.
• No reverse engineering, scraping, reselling, or building competing products from the Service.

6. Fees

Paid plans are quoted to your organization and invoiced per the applicable order. Fees are non-refundable except as stated in an order or required by law. We may suspend access for non-payment after notice.

7. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only as needed to perform under these terms. Customer Data is your confidential information; non-public features, pricing, and documentation of the Service are ours.

8. Intellectual Property

RES owns the Service, its software, design, and documentation. No rights are granted except the right to use the Service under these terms. Feedback you provide may be used to improve the Service without obligation.

9. Term, Suspension & Termination

These terms apply while you use the Service. Either party may terminate per the applicable order; we may suspend or terminate access for material breach, security risk, or unlawful use. Upon termination we will make Customer Data available for export for a reasonable period, then delete it per our retention practices.

10. Disclaimers

The Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that data sourced from third parties (including carriers) is complete or current.

11. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Each party's total liability under these terms is limited to the fees paid or payable by you for the Service in the twelve months before the claim. These limits do not apply to your payment obligations, either party's confidentiality breaches, or misuse of the other's intellectual property.

12. Indemnification

You will defend and indemnify RES against third-party claims arising from Customer Data or your unlawful use of the Service. RES will defend and indemnify you against third-party claims that the Service, as provided, infringes their intellectual property rights.

13. General

These terms are governed by the laws of the State of North Carolina, excluding conflict-of-law rules, with exclusive venue in its state and federal courts. We may update these terms by posting a revised version with a new effective date; material changes affecting platform customers will be communicated directly. If a provision is unenforceable, the rest remain in effect. Neither party is liable for delays outside its reasonable control.

14. Contact

Radical Edge Solutions · support@radicaledgesolutions.com

See also our Privacy Policy and Security Overview.